Refund & Cancellation Policy

At FilePe, we want to ensure complete transparency regarding our refund and cancellation policies. As we are a digital service providing document storage and management through WhatsApp, please note that we do not have any shipping or physical delivery components.

1. Subscription Cancellation

You can cancel your subscription at any time:

• Send a cancellation request through WhatsApp to our bot
• Email your cancellation request to contact@kiwimesh.com
• Your access will continue until the end of your current billing period
• No automatic renewals will occur after cancellation

2. Refund Policy

We handle refund requests on a case-by-case basis. To request a refund:

• Contact us within 7 days of payment
• Provide your transaction ID and reason for refund
• We will review your request within 48 hours
• If approved, refunds are processed through the original payment method

3. Refund Eligibility

Refunds may be considered in the following cases:

• Technical issues preventing service access
• Duplicate charges or billing errors
• Service unavailability during paid period
• Unsatisfactory service within first 7 days

4. Non-Refundable Cases

Refunds are generally not provided for:

• Requests after 7 days of payment
• Usage of service features during paid period
• Cancellation after trial period ends
• Violation of our Terms of Service

5. Processing Time

Once approved, refunds typically process within:

• 5-7 business days for credit/debit cards
• 3-5 business days for UPI transactions
• Processing times may vary based on payment method and bank

6. Data Retention

After cancellation or refund:

• Your documents remain accessible for 30 days
• You can download your data during this period
• After 30 days, data may be permanently deleted

Note: This policy may be updated from time to time. Please check back regularly for any amendments.